I lead product strategy where customer experience, operations, and technology have to work as one.
Designing Systems for Complex Human Experiences.
Over the last decade, I’ve worked across healthcare, AI-assisted workflows, operational platforms, and marketplace systems.
Much of my work has focused on environments where ambiguity, scale, and human outcomes are deeply interconnected.
I’m especially interested in how thoughtful product strategy can reduce friction, support providers, and improve how people move through fragmented systems.
Complex Problems Welcome.
I’m especially drawn to problems involving coordination, ambiguity, and systems that directly shape human outcomes.